Shipping Policy
Thank you for choosing Vulcan E-Bikes for your electric biking needs. This Shipping Policy outlines important information regarding the shipping of our products to customers in the USA. Please read this policy carefully before placing your order.
Shipping Destinations
Vulcan E-Bikes ships to addresses within the United States & Canada, including all 50 states and U.S. territories.
Processing Time
Orders are typically processed and shipped within 1-2 business days of payment confirmation, excluding weekends and holidays. In some cases, processing times may be longer due to high order volumes or product availability. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: Our standard shipping option typically delivers within 3-7 business days, depending on your location.
- Expedited Shipping: If you need your order faster, we offer expedited shipping options with delivery typically within 1-3 business days.
Please note that shipping times are estimates and may vary depending on factors such as carrier delays, weather conditions, and unforeseen circumstances.
Shipping Charges
Shipping charges are calculated based on the weight and dimensions of your order, as well as your shipping address. You can view the shipping cost for your order during the checkout process before finalizing your purchase.
Shipping Restrictions
Due to the size and weight of our electric bikes, we are unable to ship to P.O. boxes or APO/FPO addresses. Additionally, some remote or rural areas may have limited shipping options or longer delivery times.
Shipping Damage
In the rare event that your order arrives damaged during shipping, please contact us immediately so that we can assist you in resolving the issue. We may require photographic evidence of the damage and may need to file a claim with the shipping carrier on your behalf.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your delivery online. If you have any questions or concerns about the status of your order, please don’t hesitate to contact us.
Contact Us
If you have any questions or concerns about our Shipping Policy or the shipping of your order, please contact us at:
Vulcan E-Bikes
Company Registration Number:20221905609 CO
Phone:+1 (970) 598-9293
Email:contact@vulcanebikes.com
Address: 2208 PEARL ST, BOULDER, CO, 80302
Thank you for choosing Vulcan E-Bikes. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.